Terms of Acceptable Use Policy
In our capacity as a provider of Internet access, web site hosting, and other Internet-related services, Greenlight offers its customers, their customers, and end-users (collectively known as "Subscribers"), the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. Greenlight respects that the Internet provides a forum for free and open discussion and dissemination of information. However, when there are issues concerning competing interests Greenlight reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Greenlight has developed a 'Terms of Acceptable Use Policy', which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing Greenlight's services. These Terms will be revised from time to time. A customer's use of Greenlight's services after changes to the Terms are posted on Greenlight's web sites, www.greenlightss.com, www.glc.hk, www.glcltd.co.uk, will constitute the customer's acceptance of any new or additional terms of the 'Terms of Acceptable Use Policy' that result from those changes.
A fundamental aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When Subscribers obtain information through the Internet, they must keep in mind that Greenlight cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that Subscribers may acquire. For this reason, the Subscriber must exercise their best judgment in relying on information obtained from the Internet, and should also be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because Greenlight cannot monitor or censor the Internet, and will not attempt to do so, Greenlight cannot accept any responsibility for injury to its Subscribers that results from inaccurate, unsuitable, offensive, or illegal Internet communications.
When Subscribers disseminate information through the Internet, they also must keep in mind that Greenlight does not review, edit, censor, or take responsibility for any information its Subscribers may create. When Subscribers place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Greenlight's network and may reach a large number of people, including both Subscribers and non-subscribers of Greenlight, Subscribers' postings to the Internet may affect other Subscribers and may harm Greenlight's goodwill, business reputation, and operations. For these reasons, Subscribers violate Greenlight policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:
Child Pornography:
Using Greenlight's network to advertise, transmit, store, post, display, or otherwise make available child pornography. Greenlight has a No Tolerance Policy for child pornography, and accounts reported to Greenlight as potentially containing child pornography will be immediately disabled and reported to the appropriate legal entity. Greenlight is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Greenlight's network.
Defamatory or Abusive Language:
Using Greenlight's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.
Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities:
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mail-bombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.
Export Control Violations:
Exporting encryption software over the Internet or otherwise, to points outside the United States.
Facilitating a Violation of this AUP:
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mail-bombing, denial of service attacks, and piracy of software. This also includes failure to update software used on Subscriber account or web site that is known to be vulnerable to malicious activity or exploitation. Greenlight also expects Subscriber to use secure passwords to protect Subscriber account and associated email accounts. The use of passwords deemed by Greenlight to be insecure are a violation of Greenlight policy.
Forging of Headers:
Forging or misrepresenting message headers (whether in whole or in part), in order to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks:
Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "Hacking"). Also any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).
Intellectual Property Violations:
Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. And engaging in activity that violates privacy, publicity, or other personal rights of others. Greenlight is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Greenlight's policy to terminate the privileges of customers who commit repeat violations of copyright laws.
Obscene Speech or Materials:
Using Greenlight's network to advertise, transmit, store, post, display, or otherwise make available obscene speech or material.Other Illegal Activities: Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
Security Scans:
Greenlight understands the needs of our Subscribers to meet certain industry requirements that require Subscriber or a third party engaged by Subscriber to conduct security scans of the Subscriber account or web site. All such scans must be coordinated in advance with Greenlight. Requirements for conducting any scan on Greenlight's network can be obtained by contacting our systems support department. Failure to coordinate and meet all requirements prior to scanning is a violation of Greenlight policy.
Spamming:
Sending unsolicited bulk and/or commercial messages over the Internet (known as "Spamming"). It is not only harmful because of its negative impact on consumer attitudes toward Greenlight, but also because it can overload Greenlight's network and disrupt service to Greenlight Subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Greenlight has the discretion to determine from all of the evidence whether the email recipients were from a "Confirmed Opt-in" email list. With Confirmed Opt-in (also called Closed-Loop Opt-in) the email recipient has verifiably confirmed permission (also known as "Verifiable Confirmation Information") for the address to be included on the specific mailing list, by confirming (responding to) the list subscription request verification. This is the standard practice for all responsible Internet mailing lists, as it ensures users are properly subscribed, from a working address, and with the address owner's consent. Greenlight reserves the right to request from any Subscriber the Verifiable Confirmation Information and to verify this information with the email recipient. Further, spam does not have to be sent from the Subscriber account or Greenlight's network, to violate Greenlight policy. Email sent by or through a third party that advertises or otherwise directs traffic or links to the Subscriber web site or Subscriber account will be held to the same standard as those emails sent directly by Subscriber. The use of email lists obtained or purchased from a third party must also be verifiable by Subscriber to meet the requirements of Confirmed Opt-in with Verifiable Confirmation Information that recipient has opted-in to email from Subscriber.
Usenet Groups:
Greenlight reserves the right not to accept postings from newsgroups where Greenlight has actual knowledge that the content of the newsgroup violates the AUP.
Other Activities:
Engaging in activities, whether lawful or unlawful, that Greenlight determines to be harmful to its Subscribers, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the Subscriber. Greenlight will not, as an ordinary practice, monitor the communications or content of its Subscribers to ensure that they comply with Greenlight policy or applicable law. When Greenlight becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.
Greenlight also is aware that many of its Subscribers are, themselves, providers of Internet services, and that information reaching Greenlight's facilities from those Subscribers may have originated from a customer of the Subscriber or from another third-party. Greenlight does not require its Subscribers who offer Internet services to monitor or censor transmissions or web sites created by customers of its Subscribers. Greenlight has the right to directly take action against a customer of a Subscriber. Also, Greenlight may take action against the Greenlight Subscriber because of activities of a customer of the Subscriber, even though the action may affect other customers of the Subscriber. Similarly, Greenlight expects that Subscribers who offer Internet services will cooperate with Greenlight in any corrective or preventive action that Greenlight deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Greenlight policy.
Greenlight is also concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than any other means of communication, including mail, facsimile, and voice telephone services, all of which can be intercepted and otherwise compromised. As a matter of prudence, Greenlight urges its Subscribers to assume that all of their on-line communications are insecure. Greenlight cannot take any responsibility for the security of information transmitted over Greenlight's facilities.
Greenlight will not intentionally monitor private electronic mail messages sent or received by its Subscribers unless required to do so by law, governmental authority, or when public safety is at stake. Greenlight may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Greenlight may disclose information, including but not limited to, information concerning a Subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Greenlight assumes no obligation to inform the Subscriber that Subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Greenlight may disclose Subscriber information or information transmitted over its network where necessary to protect Greenlight and others from harm, or where such disclosure is necessary to the proper operation of the system.
Greenlight expects that its Subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A Subscriber's failure to comply with those laws will violate Greenlight policy. Finally, Greenlight wishes to emphasize that in signing the service agreement, Subscribers indemnify Greenlight for any violation of the service agreement, law, or Greenlight policy, that results in loss to Greenlight or the bringing of any claim against Greenlight by any third-party. This means that if Greenlight is sued because of a Subscriber's or customer of a Subscriber's activity, the Subscriber will pay any damages awarded against Greenlight, plus costs and reasonable attorneys' fees.
We hope our Terms of Acceptable Use Policy is helpful in clarifying the obligations of Internet users, including Greenlight and its Subscribers, as responsible members of the Internet. Any complaints about a Subscriber's violation of this 'Terms of Acceptable Use Policy' should be sent to us through our ‘Contact Us’ link.